Before placing an order, please review all terms and conditions. Ordering any of our products, whether online or in-store, indicates your agreement to these terms.
Fah Packaging Ltd offers printing services and takeaway food packaging products. By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions (“Terms”).
A binding agreement between you and Fah packaging is established only upon written confirmation of your order by Fah packaging.
When placing an order through our website or in-store, you confirm that:
- You have the legal authority to enter into binding contracts.
- You are at least 18 years old.
These terms are effective from the time you place an order with Fah Packaging for our services. All orders are subject to our approval, and we will confirm acceptance by sending you an order confirmation email through our website or a pro-forma/invoice for offline payments.
SERVICES
- Due to the production process, Fah packaging cannot refund custom items made for customers.
- Fah packaging reserves the right to adjust prices on our website or literature without notice.
- All prices include shipping and packaging within the United Kingdom. Prices also include Value Added Tax (VAT).
- All price quotes from Fah packaging are valid for 30 days. If you need a quote after this period, we will provide a new one.
- We reserve the right to reject orders and terminate existing contracts without notice if the print data contains inappropriate or illegal content.
ARTWORK AND DESIGN
- Title Transfer: Ownership of goods or products will only be transferred to the customer upon full payment to Fah Packaging.
- Artwork License: The customer grants Fah Packaging a non-exclusive, royalty-free license to use any artwork created by Fah Packaging for its marketing and promotional purposes.
- Liability Protection: The customer agrees to indemnify Fah Packaging against any claims, costs, or expenses arising from libelous content or infringement of intellectual property rights in materials processed for the customer. This includes legal fees and settlement amounts.
- Color Conversion: Fah Packaging can convert print data that is not in CMYK mode, but the customer assumes the risk of any color deviations resulting from this conversion.
- RGB and ICC Profiles: Conversion of RGB data or ICC color profiles may lead to color discrepancies, and the customer is solely responsible for these variations.
- Pantone Color Matching: For precise color matching, customers must provide industry-standard Pantone® Color References in their print data. Fah Packaging will convert these colors using the Pantone® CMYK Color Bridge, but any color deviations remain the customer’s responsibility. Fah Packaging cannot match non-Pantone® colors.
- Final Approval: Once the customer approves the PDF proof sent by Fah Packaging, they are responsible for any subsequent errors. Fah Packaging will not be liable for errors after proof approval.
Delivery and Acceptance:
- Inspection and Acceptance: All items must be signed for as “unchecked” upon receipt unless the goods have been thoroughly examined and found to be satisfactory. The quantity of deliverables should also be verified.
- Third-Party Delivery: Fah Packaging is not liable for damage caused during transit by a third-party delivery service not arranged by Fah Packaging. Customers should contact the delivery company directly for compensation in case of damaged goods.
- Dispatch Timeframe: Fah Packaging will strive to ship orders within 48 hours of customer proof approval.
- Unforeseen Delays: Fah Packaging is not responsible for delays beyond its control, such as postal delays, stock shortages, equipment malfunctions, or force majeure events.
Product information
By agreeing to our Term and Conditions, you represent that you are at least the age of 18 years.
These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Right to cancel
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation 8 of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer;
Conclusion
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.